It is an easy, innovative way to communicate instantaneously with any Web site visitor. With LiveChat Person you can offer live customer service with the click of a button. LiveChatPerson gives online users the ability to initiate a real-time text chat session with any one of your representatives. Have the power to push pages to your customer, record frequently asked questions in your personal "chat" library, create profiles per operator, etc.

It is pure thin client, requiring only a HTML browser - no downloads, no install, no Java. It works on any platform - PC, Mac, Unix - regardless of firewall or other environmental restrictions. Virtually everyone who has access to the Web can use LiveChatPerson for keyboard chat and agent led browsing.Our system is designed as an independent service; therefore you lease our technology to supply your own operators to answer online chats. We host and manage or system 24x7x365 in LiveChatPerson data center. LiveChatPerson only uses top of the line equipment and guarantees customer satisfaction.

You customers do not need to download anything or have a java-enabled browser to chat with your operators. Here are the simple requirements:Web browsers: Internet Explorer 4.0+, Netscape 4.0+ or AOConnects through Proxy and Firewalls.

Your operators can log into LiveChatPerson Console Login screen through your Web Browser. The operator queue screen will be refreshed periodically by providing you with an alert as visitors browse into your site and ask to chat with you. Using it you will receive a real-time view of visitor's profiles including information such as their IP address, host name, email, etc… Operator can enter into an unlimited interactive chat sessions and have the option to pull additional calls from the queue list if they feel they can handle multiple calls. Our experience shows that a typical operator can handle from 1-4 text calls simultaneously.

Manual and pre-written responses :

The customer service representative can enter text messages manually or can provide the customer with pre-written responses to frequently asked questions quickly and effectively with a single mouse click. Because many customers ask similar questions, your operators can quickly send answers without typing them each time. Operators could send video, audio, pictures, files or pages to customers with simple click of the button. This will speed your operator's response time.